Goods return and warranty

Return of goods and warranty


The delivery note and invoice are considered necessary proof of purchase and warranty certificate for all return and warranty claims. These must be kept carefully.

A product may be returned by the customer within 14 calendar days of receipt. The date of the delivery note is decisive. Sealed and/or plastic-welded products can only be returned in unopened condition. Any seal must not be broken.

The return of a product must be unused, in its original packaging, complete with all accessories and accompanied by copies of the delivery note and invoice. 

The return shipment shall be made at the expense and risk of the customer to the following address:


Tratech GmbH
Bottighoferstrasse 1
CH-8280 Kreuzlingen

The right of return is excluded in the case of individually manufactured goods and goods not kept in stock, goods that have already been assembled once, modified, damaged goods and goods specially procured for the buyer. When exchanging goods from our stock range, we reserve the right to reduce the amount of the credit note accordingly for expenses or to charge an additional price. 

The warranty period for product defects is 1 year from receipt of the goods. For goods not manufactured by, the warranty conditions and benefits of the manufacturer apply. Other periods are reserved in accordance with mandatory law. After receipt of the goods, they must be inspected by the customer without delay. Notifications of defects must be made immediately in writing. Hidden defects must be reported immediately after their discovery. Late notices of defects shall not be accepted.

The customer may claim a product defect provided that there are no grounds for exclusion. The grounds for exclusion include in particular: Damage caused by the elements, moisture damage, impact or fall damage, natural wear and tear (e.g. broken cables), incorrect manipulation, damage caused by external influences, improper handling (see instructions for use), use of third-party spare parts, repairs that were not carried out by official representatives (service centre in accordance with the instructions for use/product description) as well as tampering with or modification of the product. Wear parts, filters and housing parts are excluded from the warranty.

In the event of defects covered by the manufacturer's warranty, the product will be repaired or replaced with equivalent goods at our discretion or at the discretion of the manufacturer. Any further warranty shall be excluded, in particular the buyer shall not be entitled to rescission or reduction of the purchase price.

Returned products which are not covered by the warranty, which are sent to an incorrect address, whose return was not agreed upon and/or whose packaging was defective or where the accessories are missing, may be returned by A handling fee may be claimed.

The warranty is void.

The warranty expires prematurely if the customer or third parties make changes or repairs to the goods without our written consent, if the goods are handled improperly or are insufficiently maintained, or if the buyer does not immediately take all appropriate measures to mitigate the damage when a defect occurs and grants us the opportunity to remedy the defect.

All claims for damages, reduction, cancellation of the contract or withdrawal from the contract not expressly mentioned are excluded. Under no circumstances shall the buyer be entitled to claim compensation for damage that has not occurred to the delivery item itself, such as loss of production, loss of use, loss of orders, loss of profit or other direct or indirect damage.

All claims not expressly mentioned for compensation shall be excluded.